This Privacy Policy applies to information we collect from and about:
This Privacy Policy does not apply to third-party websites, services, or platforms that may be linked from or integrated with the Platform. Those third parties have their own privacy policies and practices.
We may collect information you submit to us, including:
When you use the Platform, we may automatically collect certain technical and usage information, such as:
We may receive information from third parties, such as payment processors, analytics providers, advertising or marketing partners, social login providers, public business directories, public licensing or contractor databases, other users who refer or invite you, and partners who help us verify business or professional information.
We may use information we collect to:
HOA Resource Finder is a directory, networking, and resource platform. Because of the nature of the Platform, some information is intended to be visible to others.
Information that may be visible to other users or to the public, depending on the feature or your account settings, includes:
If you submit information for a vendor profile, company listing, community profile, or professional account, you understand and agree that such information may be displayed to other Platform users and, in some cases, to the public. You should only provide information you are authorized to share and that you are comfortable having displayed or made available through the Platform.
Because HOA Resource Finder facilitates networking, discovery, and communication among vendors, managers, board members, and other users, we may share or display certain information with other Platform users, including your profile information, business listing details, public contact information, service categories and specialties, community or organizational affiliation, reviews and submitted content, and information you include in quote requests or messages intended for another user.
We may share information with third-party vendors and service providers that help us operate the Platform, such as providers of website hosting, data storage, payment processing, email and text communications, analytics, customer support, security and fraud prevention, marketing and advertising services, and CRM or lead-management systems.
Where necessary to fulfill your request or facilitate an interaction, we may share your information with participating vendors, service providers, management companies, associations, or other business users. For example, if you request a quote or send a message through the Platform, we may share your request and associated contact details with the relevant recipient.
We may disclose information where we believe in good faith that doing so is necessary to comply with applicable law, respond to government requests, enforce our agreements and policies, detect or prevent fraud or illegal activity, or protect the rights, property, and safety of HOA Resource Finder, our users, or others.
If we are involved in a merger, acquisition, financing, restructuring, or sale of assets, information may be transferred as part of that transaction, subject to applicable law.
We may share information for any other purpose disclosed to you at the time of collection or with your consent.
We and our service providers may use cookies, pixels, tags, scripts, and similar technologies to keep the Platform functioning properly, remember user preferences, maintain login sessions, measure traffic and usage patterns, improve Platform performance, analyze user behavior, personalize content and features, and support advertising and marketing efforts.
You may be able to control cookies through your browser settings. If you disable cookies, some Platform features may not function properly.
We may use third-party analytics and advertising tools to better understand how users interact with the Platform and to improve our services and outreach. These tools may collect information about your device, browsing activity, and interactions with the Platform over time.
We may use aggregated, anonymized, or de-identified information for analytics, benchmarking, business development, reporting, and improvement of the Platform.
If you create an account, submit a form, list a business, request information, or otherwise interact with the Platform, we may send you administrative messages, account or profile notifications, service updates, transactional communications, security alerts, customer service responses, and marketing or promotional communications where permitted by law.
You may opt out of promotional emails by using the unsubscribe link in those emails. You may not be able to opt out of important administrative or transactional communications.
If the Platform includes messaging, quote request, lead routing, contact forms, or similar communication features, we may collect, store, route, and process those communications. We may monitor or review communications for security, fraud prevention, policy enforcement, quality assurance, or support purposes, to the extent permitted by law. Information in those communications may be shared with intended recipients and other relevant parties necessary to fulfill the communication or request.
Messages are only private to the extent that all participants treat them as private. Recipients may retain, forward, or share the information you send to them.
If you submit reviews, ratings, recommendations, endorsements, testimonials, or similar content, that information may be published on the Platform and viewed by other users and possibly the public. By submitting such content, you understand that it may remain visible even after your account is modified or terminated, except where removal is required by law or approved under our policies.
We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including to maintain accounts and listings, provide services, keep business and transaction records, resolve disputes, enforce our agreements, and comply with legal, tax, accounting, and regulatory obligations.
We may retain aggregated or de-identified data for longer periods.
We use reasonable administrative, technical, and organizational measures designed to protect personal information. However, no internet transmission or storage system is completely secure, and we cannot guarantee absolute security.
You are responsible for maintaining the confidentiality of your account credentials and for notifying us promptly of any unauthorized access or suspected security incident involving your account.
Depending on how you use the Platform, you may be able to:
To make a request, contact us using the contact details provided in Section 20.
Depending on your state of residence, you may have certain rights under applicable privacy laws, which may include the right to:
We will respond to verified requests as required by applicable law. We may need to verify your identity before processing certain requests.
Some browsers offer a "Do Not Track" feature. Because there is not yet a universally accepted standard for responding to such signals, the Platform may not respond to Do Not Track requests in all circumstances.
The Platform is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13 without appropriate authorization, we will take steps to delete it.
If you believe a child has provided us personal information, please contact us.
The Platform may contain links to third-party websites, services, booking systems, vendor sites, association pages, or social media pages. We are not responsible for the privacy, security, or content practices of those third parties. Your interactions with them are governed by their own terms and privacy policies.
HOA Resource Finder is intended primarily for users in the United States. If you access the Platform from outside the United States, you understand that your information may be transferred to, processed in, and stored in the United States or other jurisdictions where our providers operate.
We may update this Privacy Policy from time to time. The revised version will be posted on this page with an updated effective date. Your continued use of the Platform after changes become effective constitutes your acceptance of the revised Privacy Policy, to the extent permitted by law.
If you have questions about this Privacy Policy or our privacy practices, please contact us: